How to reset Enterprise Vault Cache from outlook 2003 and 2010

This post has 2 sections, section 1 talks about how we do it from Outlook 2010 and Section 2 talks about how we do it from Outlook 2003. This article can be used when you see your EV cache is not syncing due to ‘x’ reasons.

I. Reset Vault Cache from Outlook 2010.

1. Open Outlook

2. Hold the Ctrl+Shift keys and click on any of the EV icons on either, refer below screenshot

This will launch the EV Diagnostics window ,

3. From ‘Enterprise Vault Diagnostic’ window click on ‘Reset’ icon under Vault Cache.

4. Click on ‘Yes’

5. Click on OK

6. Close ‘Enterprise Vault Diagnostic’ window by clicking on OK .

7. Restart Outlook and check the status.

II. Reset Enterprise Vault Cache from Outlook 2003.

1. Open outlook 2003

2. Hold CTRL + SHIFT and click on an EV button in Outlook

3. Click on the button to reset the offline vault.

4. Respond Yes to the warning message

5. Close outlook.

6. Open outlook and see the status.